ABOUT SHIPPING CHARGES

We apologize for the inconvenience of PayPal shipping charge processing - it has limitations we are working to resolve! Jumps West will review orders and notify you immediately to refund shipping charge overages on Internet orders where automatic freight charges are miscalculated due to the complexity of shipping charge quotation.

On average, most items ship within 7-10 business days, with the exception of wood courses and custom items. Residential deliveries may be subject to a delivery surcharge.

Please order carefully. Custom orders are non-refundable. If a rush order is necessary, please contact us to quote Top Priority manufacturing and shipment charges. If considering a larger order, please ask us for an exact freight quote. If you have questions, please email us.

NOTE: If you are considering a larger order, please check the Specials, Hunter, Jumper, or Combined Package pages first. All products over 6' in length ship via commercial freight at a flat rate for the first 300 pounds. So, it costs as much to send one item via freight as it does to send multiple, up to 300 lbs. Thank you for your understanding.

Please order carefully. Returns for regular PVC or polyethylene stock items accepted within seven days of receipt of purchase. Custom orders, painted items and wood items not returnable. Returns must be in new condition. Shipping not included. All returns/cancellations subject to a 20% re-stocking charge. Rails not crack filled unless specifically ordered. Products sold FOB at the factory. Customer is responsible for tracking and managing shipment for shipments, especially Commercial Freight via truck. Residential deliveries subject to surcharge. All Estimates subject to office review.

Sorry, we can only ship commercial freight orders (all orders over 8' length or 150 pounds or more to businesses. If you have purchased online from us and are shipping to a residential address, you will be responsible for all freight surcharges such as residential delivery costs, setting appointment time, coordinating delivery/redeliver etc.

Claims
If you need to file a claim for a FedEx shipment, you may download the claim form here.

Return Policy: Please order carefully. Returns for regular stock PVC items accepted within seven days of receipt of purchase. Custom orders, painted items and wood items not returnable. Other items must be in new condition. All returns/cancellations subject to a 20% re-stocking charge. Shipping not included.
Warranty: Paint and wood - we are not able to warranty these items. Warranty for regular stock PVC items equals or exceeds industry standard: fifteen years parts under normal use conditions. Please either send the damaged piece back for replacement or contact us via email with exact dimensions. Shipping not included

Please contact us for a quote via email. Large orders and out of state orders usually ship via Commercial Freight. Jumps West ships regionally using contract drivers. Small orders can be shipped via UPS or FedEx.
Flat rate shipping via freight for the first 300 pounds.
Most orders take 3-5 business days in transit.
Items in stock usually ship within 3-5 business days.
Custom orders: allow 4-6 weeks.

We cannot be responsible for shipping delays caused by the carrier/other circumstances beyond our control. We will assist you by trying to provide the best service to help you manage your shipment. Our products are sold FOB ('free on board) at the factory. Trucking companies generally require an appointment for delivery, so always include contact information including a phone number with your confirmed order.

Orders must be tracked and managed by the customer. Trucking companies generally require an appointment for delivery. We will give you tracking information and contact information for the trucking company, please schedule your shipments at your convenience, and be sure to give us and the carriers your complete contact information. Residential deliveries, rush orders and Saturday shipments all require special handling surcharges.

Claims - Loss/Damage

Important: You must note any problems with the shipment with the delivery - at the time of receipt with the truck driver present. If you do not provide a written objection at the time of receipt, we may be unable to provide you with replacement goods, since our carrier insurance is voided. For any problems with your shipment: make a note on the bill of lading describing the missing or damaged items, sign and date the receipt presented by the driver and contact us in writing immediately.

All claims must be made at time of receipt in writing with driver present or our repair/replacement provisions are void.

Payment Terms
Payment in full is due prior to shipping.

Replacement/Repair
If the damage falls within our warranty provision, we will repair/replace your damaged parts free of charge. Shipping is not included.

For other types of repairs and replacements, contact us. We are always willing to keep your equipment in its best possible working condition!