Shipping

Worldwide Shipping ~ email us for details

Due to the complexity of shipping charge quotations and the limitations of PayPal, Jumps West reviews all Internet orders and notifies you immediately to refund shipping charge overages where automatic freight charges are miscalculated, or to increase the final price for additional quantities added at PayPal where shipping charges are based on only the first item.

 

Orders frequently ship from more than one production facility, using more than one method. For freight shipping, trucking companies charge a fixed rate for the first 300 pounds so its more cost effective to batch your orders in the smallest number of shipments possible.

Prices: Prices and products can change without notice.  Please contact us directly to confirm availability and pricing.

Time frame: On average, most items ship within 7-10 business days, with the exception of wood courses and custom items. 

 

Custom orders: allow 4-6 weeks.

Merchandise is shipped out using ground services and freight services.  Normal shipping times are from 2 business days for regional Fed Ex and USPS ground shipments, up to 7-10 business days for long distance trucking, particularly in the event of weather delays or service holidays. 

 

Expedited, rush orders incur surcharges.  Please take this into consideration as you complete your order.

Large Orders NOTE: If you are considering a larger order, please check the SpecialsHunterJumper, or Combined Package pages first. All products over 6' in length ship via commercial freight at a flat rate for the first 300 pounds. So, it costs as much to send one item via freight as it does to send multiple, up to 300 lbs. Thank you for your understanding.

If considering a larger order, please ask us for an exact freight quote.

Please contact us for a quote via email. Large orders and out of state orders usually ship via Commercial Freight. Jumps West ships regionally using contract drivers. Small orders can be shipped via UPS or FedEx. 

Sorry, we can only ship commercial freight orders (all orders over 8' length or 150 pounds or more) to businesses. If you have purchased online from us and are shipping to a residential address, you will be responsible for all freight surcharges such as residential delivery costs, setting appointment time, coordinating delivery/redeliver etc.

Tracking Orders must be tracked and managed by the customer. Trucking companies generally require an appointment for delivery. We will give you tracking information and contact information for the trucking company, please schedule your shipments at your convenience, and be sure to give us and the carriers your complete contact information. Residential deliveries, rush orders and Saturday shipments all require special handling surcharges.

Warranty: Paint and wood - we are not able to warranty these items. Warranty for regular stock PVC items equals or exceeds industry standard: fifteen years parts under normal use conditions. Please either send the damaged piece back for replacement or contact us via email with exact dimensions. Shipping not included.

Shipping Delays: We cannot be responsible for shipping delays caused by the carrier/other circumstances beyond our control. We will assist you by trying to provide the best service to help you manage your shipment. Our products are sold FOB ('free on board) at the factory. Trucking companies generally require an appointment for delivery, so always include contact information including a phone number with your confirmed order.

Claims If you need to file a claim for a FedEx shipment, you may download the claim form here.

Refunds Please order carefully. Custom orders are non-refundable. If a rush order is necessary, please contact us to quote Top Priority manufacturing and shipment charges. If you have questions, please email us.

Please order carefully. Returns for regular PVC or polyethylene stock items accepted within seven days of receipt of purchase. Custom orders, painted items and wood items not returnable. Returns must be in new condition. Shipping not included. All returns/cancellations subject to a 20% re-stocking charge. Shipping not included.

Please note:  Customers are responsible for managing the receipt of merchandise, including inspection and claims handling.   For merchandise valued at $200 and more, we recommend you consider purchasing shipping insurance, which is provided to you by the shipping carriers.    We professionally pack and inspect all orders, and will help you in the event of a Claim, regarding contact with the shipping company, who will want a copy of your original invoice as well as shipping documents.    Carriers do cover basic insurance against loss and damage, however often their claims process is lengthy, and their valuations may be subject to certain limits.  Merchandise that is lost, missing or damaged at time of delivery must be noted on the delivery documents (shipping bill of lading/digital signature, etc) with the delivery driver present or all coverages are voided by the carriers.  In rare cases, there is concealed damage, which must also be reported to the carrier within 48 hours of receipt.  Concealed damage claims are rarely settled in the buyer's favor, so, if you have any doubts or concerns about possible concealed damage, we highly recommend that you inspect and open your boxes to check, and note it at time of delivery.

Freight quotes are highly sensitive to services and handling.   Residential deliveries, restricted access, and other types of charges may apply - we can obtain a written freight quote prior to shipping, to allow you to understand options and pricing.  You can save the residential surcharge by picking up your freight shipment at the closest freight depot, often this distance will be 25 miles or less.  Freight that arrives and is due out for delivery may be subject to storage fees by the carriers at the dispatch location if not deliverable five business days after arrival at the shipping service destination location.

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